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| Company Name: |
General Dynamics IT |
| Location: |
Langley AFB, VA |
| Position Type: |
Full Time |
| Post Date: |
05/11/2026 |
| Expire Date: |
06/24/2026 |
| Job Categories: |
Engineering, Information Technology |
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Tier-1 Network Monitor/Help Desk Support
Network Engineer Associate Join our technology leading team of men and women that solve some of the worlds most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA. The Network Engineering team supports the Air Forces Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will be providing Tie-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise. Task: Network Monitoring/Help Desk Support SubtasksConduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basisMonitor all nodes for operational integrityRespond to trouble callsInitiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actionsPopulate and examine trouble and error logs for troubleshooting and capturing metricsProvide technical support to resolve the problem or escalate to the appropriate levelMonitor and administer network tools for troubleshooting and metrics for trends analysisLog all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysisProvide technical support in data network planning, engineering, and designReport all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew CommanderProvide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation Knowledge, Skills and Abilities (KSAs):TS/SCI ClearanceShift workMinimum of three (3) years of network operations experiencePossess IAT Level II - Security Plus CertificationDemonstrated knowledge of network monitoring toolsLocation: On Customer SiteUS Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays #GDITPriority
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| Company Name: |
General Dynamics IT |
| Website: | https://www.gdit.com/careers/job/df138aecb/tier-1-network-monitorhelp-desk-support/?source=AutoAppend_HBCU |
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