(Senior) Field Support Technician - Student Affairs Technology

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Job Title: (Senior) Field Support Technician - Student Affairs Technology

Company Name:	University of Illinois
Location:	Urbana, IL
Position Type:	Full Time
Post Date:	04/24/2026
Expire Date:	05/24/2026
Job Categories:	Education, Collegiate Faculty, Staff, Administration

Job Description

(Senior) Field Support Technician - Student Affairs Technology
<h2 style="text-align: center">(Senior) Field Support Technician - Student Affairs Technology</h2><h3 style="text-align: center">Student Affairs Technology</h3>StudentAffairs Technology is at the heart of transforming the student experiencethrough innovative IT services for Student Affairs departments across campus.We work closely with business leaders and IT professionals to deliver technicalsolutions that enhance efficiency and build operational resilience. We’relooking for passionate individuals from all backgrounds who are eager to helpshape and nurture a vibrant community aligned with our mission. By joining ourteam, you’ll directly contribute to advancing the University's academic goals,fostering environments that promote student learning and success, and supporting the holistic development of all students. Your workwill play a crucial role in creating a thriving campus foreveryone. DETAILSfor the FIELD SUPPORT TECHNICIAN This positionprovides hardware, networking and audio visual field support for residentialcomputer labs, administrative computers and other technology hardware forStudent Affairs units. <ul><li>Field Support <ul><li>Field supportfor workstations, printers and other peripheral hardware for residentialcomputer labs. </li><li>Field supportfor workstations, printers and other peripheral hardware for administrativesystems. </li><li>Field supportfor wired and wireless networking troubleshooting and configuration. </li><li>Install andconfigure new or modified equipment and software as required. </li><li>Create andmaintain end user documentation. </li><li>Create andmaintain technical documentation for technology staff. </li><li>Work withindefined policies and procedures to solve user or system problems, includingthose that require solutions with originality and/or ingenuity. </li></ul></li><li>Audio-VisualSupport <ul><li>Provide inthe field assistance and troubleshooting for fixed audio-visual equipment,cameras, and digital signs. </li></ul></li><li>HardwareLifecycle <ul><li>Purchasingand maintain asset management for technology equipment. </li><li>Assist thedevelopment and testing with endpoint management applications for newworkstation and laptop configurations. </li></ul></li><li>Other Duties <ul><li>Assumeappropriate related additional duties to further the mission of the unit. </li><li>Provideassistance with special technology projects. </li></ul></li></ul>MinimumQualifications for the Field Support Technician:<ol><li>High school diploma or equivalent.</li><li>Any one or any combination totaling four (4) years (48 months) from the following categories:<ol><li>College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:<ol><li>30 semester hours equals one (1) year (12 months)</li><li>Associate’s Degree (60 semester hours) equals eighteen months (18 months)</li><li>90 semester hours equals two (2) years (24 months)</li><li>Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)</li></ol></li><li>Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.</li></ol></li><li>Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools. </li><li>Demonstrated experience providing computer hardware, networking, and technology support. </li><li>Demonstrated experience providing application and/or desktop support to end users. </li><li>Demonstrated experience troubleshooting Windows workstation operating systems. </li><li>Demonstrated experience supporting and/or diagnosing essential network services, such as DNS, DHCP, and/or VPNs. </li><li>Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory). </li></ol>PreferredQualifications for the Field Support Technician <ul><li>Experience supporting audio visual equipment, including setup and maintenance</li><li>Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment </li><li>Experience supporting mobile technology platforms such as tablets, iPads or smartphones </li><li>Experience with computer object management, or configuration policies and profiles in Microsoft Active Directory or Entra ID (Azure Active Directory) </li><li>Experience with digital signage and/or CCTV systems </li><li>Experience performing endpoint management tools and systems imaging </li><li>Experience providing technology or hardware support in a computer lab or residence hall environment </li><li>Experience in a higher education environment.</li></ul>DETAILSfor the SENIOR FIELD SUPPORT TECHNICIAN The positionserves as a second level point of contact for hardware, networking andaudio-visual field support for residential computer labs, administrativecomputers and other technology hardware for Student Affairs units. Aids withoversight of hardware life-cycle management and residential technology support. <ul><li>Field Support <ul><li>Field supportfor workstations, printers and other peripheral hardware for administrativesystems </li><li>Field supportfor workstations, printers and other peripheral hardware for residentialcomputer labs </li><li>Overseerecommendations, purchasing, and asset management for technology equipment </li><li>Field supportfor wired and wireless networking troubleshooting and configuration </li><li>Install andconfigure new or modified equipment and software as required </li><li>Create andmaintain end user documentation </li><li>Create andmaintain technical documentation for technology staff </li><li>Work withindefined policies and procedures to solve user or system problems, includingthose that require solutions with originality and/or ingenuity </li></ul></li><li>Audio-VisualSupport <ul><li>Provide inthe field assistance and troubleshooting for fixed audio-visual equipment,cameras, and digital signs </li></ul></li><li>HardwareLifecycle <ul><li>Managehardware lifecycle of workstations, laptops, printers, and peripherals </li><li>Assist withthe annual audio-visual lifecycle upgrades and replacement </li><li>Assist thedevelopment and testing with endpoint management applications for newworkstation and laptop configurations </li></ul></li><li>ProjectManagement <ul><li>Responsiblefor tracking work assignments and resources to ensure project milestones areachieved </li></ul></li><li>Other Duties <ul><li>Assumeappropriate related additional duties to further the mission of the unit. </li></ul></li></ul>MinimumQualifications for the Senior Field Support Technician: <ol><li>High school diploma or equivalent. </li><li>Any one or any combination totaling five (5) years (60 months) from the following categories: <ol><li>College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: <ol><li>30 semester hours equals one (1) year (12 months) </li><li>Associate’s Degree (60 semester hours) equals eighteen months (18 months) </li><li>90 semester hours equals two (2) years (24 months) </li><li>Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) </li></ol></li><li>Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. </li></ol></li><li>Demonstrated experience providing IT customer service to individuals in-person, over the phone, through a trouble ticket system, email, and/or chat tools. </li><li>Demonstrated experience providing computer hardware, networking, and technology support in an office environment. </li><li>Demonstrated experience providing application and/or desktop support to end users. </li><li>Demonstrated experience troubleshooting Windows workstation operating systems. </li><li>Demonstrated experience supporting and/or diagnosing essential network services, such as DNS, DHCP, and/or VPNs. </li><li>Demonstrated experience in the use of Microsoft Active Directory or Entra ID (Azure Active Directory). </li><li>Demonstrated experience supporting audio visual equipment, including setup and maintenance. </li><li>Demonstrated experience performing systems imaging </li></ol>PreferredQualifications for the Senior Field Support Technician<ul><li>Experience troubleshooting Apple OS or Apple mobile OS in an enterprise environment </li><li>Experience supporting mobile technology platforms such as tablets, iPads or smartphones </li><li>Experience with computer object management, or configuration policies and profiles in Microsoft Active Directory or Entra ID (Azure Active Directory) </li><li>Experience with digital signage and/or CCTV systems </li><li>Experience with endpoint management tools </li><li>IT Certifications related to core responsibilities and knowledge of position (e.g. CompTIA Network+, MCSE, CCNA, HDI Customer Service, etc.) </li><li>Experience with providing technical training to end-users </li><li>Experience providing technology or hardware support in a computer lab or residence hall environment </li><li>Experience in a higher education environment </li></ul>Knowledge,Skills and Abilities for both levels (Field Support Technician & SeniorField Support Technician) <ul><li>Knowledge of networking protocols; DHCP, TCP/IP, DNS, ARP, IPv4, IPv6, OSI 7-layer model). </li><li>Ability to work in a collaborative team environment. </li><li>Ability to provide service in a friendly, positive, and professional manner. </li><li>Ability to work independently within specified time constraints while demonstrating sound decision-making skills. </li><li>Excellent communication skills to a variety of audiences (management, peers, users and vendors) </li></ul>AdditionalPhysical Demands for both levels (Field Support Technician & Senior FieldSupport Technician) <ul><li>Work is split equally between three distinct environments: office, warehouse, and in the field (on-site). </li><li>Travel to other departments on campus utilizing a University vehicle requires a valid State of Illinois driver’s license. </li><li>The position involves lifting and moving technology equipment. Installation of server and workstation hardware involves frequent lifting and the moving of equipment, media, and peripherals approximating 35-40 pounds. </li><li>Position involves accessing all areas of the building. </li></ul>TravelRequirements for both levels (Field Support Technician & Senior FieldSupport Technician) <ul><li>Routinetravel to other departments on campus utilizing a University vehicle. </li></ul><h4>Appointment Information</h4>This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 5/1/2026. <ul><li>Salary Information: The budgeted salary at the Field Support Technician level is $50,000 - $60,000 per year and at the Senior Field Support Technician is $60,000 to $75,000 per year.  </li><li>Fully Onsite position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy. </li><li>Sponsorship: This position is not eligible for any type of sponsorship for work authorization.</li></ul>For more information on Civil Service classifications, please visit the SUCSS web site at <a href="https://www.sucss.illinois.gov/pages/classspec/default.aspx" target="_blank">https://www.sucss.illinois.gov/pages/classspec/default.aspx</a>.<h4>Application Procedures & Deadline Information</h4>Applications must be received by 6:00 pm (Central Time) on May 1, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through <a href="https://jobs.illinois.edu">https://jobs.illinois.edu</a> will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact iustaffdevelopment@illinois.edu. For questions regarding the application process, please contact 217-333-2137.At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.<a href="https://makeitcu.com/" title="https://makeitcu.com/">Champaign-Urbana</a>Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.This position is intended to be <a href="https://go.illinois.edu/workatillinois">eligible for benefits</a>. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.<hr>The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit <a href="https://go.uillinois.edu/noticesandposters" target="_blank">Required Employment Notices and Posters</a> to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">E-Verify</a>.Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the <a href="http://go.illinois.edu/accommodationportal" title="http://go.illinois.edu/accommodationportal">reasonable accommodation portal</a>, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or <a title="mailto:accessibility@illinois.edu">accessibility@illinois.edu</a>.<hr>Requisition ID: 1035885 Job Category: Technical Apply at: <a href="https://jobs.illinois.edu">https://jobs.illinois.edu</a><a name="HEJobs" type="hidden" value="Yes"></a><a name="Billing_Name" type="hidden" value="Hileri Shah"></a><a name="Billing_Email" type="hidden" value="hashah2@illinois.edu"></a>

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University of Illinois

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https://illinois.csod.com/ux/ats/careersite/1/home/requisition/16669?c=illinois

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