Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms that support mission-critical federal operations. At GDIT, we deliver clarity through software solutions that help our customers operate securely, efficiently, and at scale.
As a Software Developer, you will play a key role in designing, integrating, and operating Contact Center as a Service (CCaaS) and AI-enabled platforms, supporting multiple federal customers across customer service centers and service desks. Youll work in a fast-paced, collaborative environment alongside engineering, migration, product, and operations teams to modernize customer engagement solutions using NICE CXone, Amazon Connect, AWS, and Google Cloud technologies.
If you enjoy solving complex problems, working across cloud platforms, and building solutions that directly support real-world missions, this role is for you.
HOW A SOFTWARE DEVELOPER WILL MAKE AN IMPACT:
- Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
- Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
- Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
- Maintain system integrity, availability, and security in alignment with federal compliance and security standards
- Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
- Support platform upgrades, testing, and reconfiguration across development, test, and production environments
- Monitor and tune applications and integrations to ensure optimal performance and reliability
- Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
- Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
- Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities
WHAT YOULL NEED TO SUCCEED:
Education: Technical Training, Certification(s) or Degree
Experience: 3+ years of software development or platform engineering experience in cloud or enterprise environments.
Required Technical Skills:
- Proficiency in JavaScript, Python and/or Java
- Experience developing and working with RESTful APIs
- Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
- Experience with version control systems (Git)
- Strong understanding of translating business needs into technical designs, user stories, and development tasks
Required Skills and Abilities:
- Strong communication skills
- Ability to explain technical concepts to both technical and non-technical audiences
- Proven ability to work independently while collaborating effectively within a team
Preferred Technical Skills:
- Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
- Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
- Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
- Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
- Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud
Preferred Certifications:
- AWS Certified Developer Associate
- Google Cloud Certified Professional Cloud Developer
Security Clearance Level: Must be able to obtain and maintain a Secret Clearance
Location: Hybrid at GDIT's Integrated Technology Center in Bossier City, LA
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and youll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
