Responsible for providing personalized holistic student support and coaching. The Student Success Coach provides learning opportunities as well as creates conditions that lead to the achievement of students’ academic and career goals. The Student Success Coach will also monitor student persistence and progression towards graduation utilizing appropriate advising technology. Ensures compliance with degree program requirements and college policy as well as with federal, and state regulations.

1. Provides students with personalized holistic student support and coaching. Guides and recommends Valencia resources, such as academic, non-academic, and community resources, to support academic progression and career success.

1. Ability to communicate interpersonally, orally, and in writing.

2. Ability to assess student’s developmental needs and translate theory into practice. 

3. Ability to follow protocols to facilitate advising programs appropriately.

4. Strong interpersonal communication skills and the ability to provide authentic person-centered advising to students.

5. Knowledge of college’s educational policies and graduation requirements.

6. Ability to research the educational policies and graduation requirements of any college or university. 

7. Ability to collaborate with other departments to resolve student issues to full resolution. 

8. Ability to continuously learn, interpret, and explain new knowledge regarding changes and advancements in federal, state, college policies, regulations, and technology.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.