The Office Manager manages the Academic Advising & Planning Center (AAPC) administrative operations, front desk and reception area. Serves as primary campus contact, administrative support and customer service representative for Achieve (formerly Appointment Manager) software. Supervises front desk student employees; maintains student and office records system and inventories; orders and tracks office supplies and office budget; provides assistance with data entry and troubleshoots technical issues for students and staff. Serves as administrative support to the AAPC Director and Associate Director.

High School diploma and related experience required. Bachelor’s degree is preferred. Experience in a liberal arts and science institution and working with students, faculty, and staff is helpful. Excellent customer service skills expected. Must demonstrate strong attention to detail, initiative, strategic planning, problem solving and be able to multi-task in a busy campus office. A consistently calm and professional demeanor is essential. Experience using Banner, DegreeWorks, and CRM ADVISE is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Successful candidates will love:
·Supporting professional advisors’ and paraprofessional student employees’ growth through excellent administrative skills and services
·Providing Strong attention to detail, exhibiting initiative, and ability to follow through
-Collaborating with advisors and leadership team for continuous improvement
· Embracing and employing established departmental values (Team Spirit, Accountability, Humility, Communication, Appreciation, Inclusion)
· Collaborating with colleagues inside and outside the department to drive the vision and mission of the department through programming and committee work
· Participating in ongoing professional development opportunities with a dedication to continuous improvement
· Being a part of a team dedicated to mutual respect and collegiality
· Serving as a problem solver and resource to students and colleagues alike
· Sharing ideas
· Enjoy working in a dynamic, fast paced season-based advising (distinct Fall, Spring, Summer) setting
· Being a self-starter with ability to work independently as well in work teams
· Employing current and evolving technology

Knowledge, Skills and Abilities required for success in the position:

Knowledge:
· FERPA regulations and their application
· Working knowledge of Microsoft Suite products and Zoom software
· Work in compliance with College of Charleston policies and procedures

Skills and Abilities:
· Desire to train, supervise and develop student staff by providing ongoing support through a consistent in-person presence
· Exceptional ability at being a team player, establishing, building and maintaining effective internal and external relationships and contributing to a friendly, welcoming environment
· Must have an ability to establish and maintain a professional rapport with the Academic Advising & Planning Center personnel, students, faculty, other staff members and AAPC guests
· Demonstrated problem-solving and conflict resolution
· Demonstrated effective timely written and oral communication, interpersonal, organizational and customer service skills
· Able to lead multiple, simultaneous detailed and complex projects with competing priorities
· Exhibit initiative and tolerance for ambiguity in an ever-changing environment
· Affirm and contribute to a positive workplace culture
· Team spirited, enjoy working to achieve a common goal
· Desire to exemplify professional workplace behaviors
· Participate in all in-person services, programs, activities and initiatives relevant to job duties

Must demonstrate strong attention to detail, initiative, strategic planning, problem solving and can multi-task in a busy campus office. A service-mindset is essential. Exhibiting a consistently calm and professional demeanor is essential. Experience using Banner, DegreeWorks, and CRM Advise is preferred.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.