AP CUSTOMER SERVICE SPECIALIST
General Summary Under general supervision, provides customer service support for Accounts Payable as it relates to the Procure to Payment process. Customers include internal departments as well as external vendors. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. - Responds to and resolves customer service requests logged in the Customer Service Helpdesk.
- Communicates to the respective Medical System departments and vendors regarding payment processing issues such as invoice price, quantity, item type or other discrepancies and clarifies, resolves or otherwise obtains appropriate information in accordance with departmental procedures. Works with purchasing and receiving to resolve invoice discrepancy issues and answers routine vendor requests or questions concerning payment.
- Assists Medical System departments and vendors in understanding Accounts Payable policies and procedures and the procurement process.
- Resolves Procure to Payment processing issues including processing of invoices when required. Ensure that resolutions are complete so that issues do not recur.
- Ensures issues and resolutions are properly documented in the Customer Service Helpdesk software.
All your information will be kept confidential according to EEO guidelines. Compensation:
Pay Range: $19.5-$27.31
Other Compensation (if applicable):
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