Job Description:
* Create shipment orders and activate shipments.
* Build and assign loads; schedule appointments.
* Track and trace shipments; update events and complete invoicing.
* Respond to task boards and email requests.
* Document events per SOPs; escalate issues as needed.
* Resolve issues and ensure satisfaction through follow-ups.
* Validate load data to meet company and customer standards.

Requirements:
* High school diploma or GED required
* 1+ year of customer service work experience in an office setting
* Proficient in Microsoft Office 365 (ex. Outlook, Excel, and Teams)

Additional Info:
* Pay range: $40,000 to $45,000
* Schedule: Monday to Friday 8 am-5 pm
* Location: In Office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.