Lack of organization at our HBCUs?

I attend Winston-Salem State University and so far I like the school. The only real problem I have with WSSU is the lack of organization at the school. Every semester I go through hell trying to get classes registered and financial aid straight even though I do all I'm supposed to do. I often get the run around from the people that are SUPPOSED to be in charge of stuff like thatand know what they are doing. MOST of the time I get attitude from those GROWN PEOPLE (who are supposed to be professionals at a institution of higher learning) when I ask about where to go for something or how to go about doing something. I don't know if this applies to other HBCUs and I am curious to find out.