www.PostalExperience.com/Pos | USPS Customer Experience Survey
January 27, 2012 2:46 am Filed Under: Uncategorized Leave a Comment
I can’t say I’m surprised that the USPS Customer Experience Survey does not provide a customer with a reward for taking the survey but I’m very disappointed. PostalExperience.com/Pos is powered by Maritz Research and is available in English and Spanish. If you recently visited your local post office recently please have the ZIP and the 4 digit code number printed at the top of the receipt ready to start the survey. The survey should only take around 5 minutes to complete and your answer will be kept confidential. If you don’t like the service at your local USPS tell them! Don’t be surprised if you mail starts to go missing however lol. The code number is located above the date and phone number on the receipt. I took the survey just for fun and it took me about 5 minutes. I will never take this survey again due to the lack of incentive.
The United States Postal Service is run by the United States Government and is in deep financial trouble. They have been laying of thousands of employees recently and they have even talked about stopping service on Saturdays. The Government regulates prices and how many days a week it must make deliveries and that is the problem. The Government should not be involved in Business. USPS troubles really started with the Al Gore. Al Gore invented this thing called the Internet that has made life very hard for the US Post Office. UPS and FedEx didn’t do the Post Office any favors either. It should be noted that every time I have shipped a package it is ALWAYS cheaper to send it through USPS. A 15 pound package cost me $91 through USPS, $135 through FedEx, and $139 through UPS. But the agency is still billions of dollars in debt and may be forced to shut down.
At any rate if your interested in taking the survey and helping out the postal service please visit
www.PostalExperience.com/Pos >
“Service With A Smile”
Attention: “United States Postal Service and the Post Master General”
Re: Clerk # 5, Bill # 1000101477130, Olney, 4165410145 – 009, 1.800.275.8777
08.30.13, 10:58:16 AM – Postal Experience -
https://postalexperience.com - contact Maritz Research helpdesk at postalexperience@maritz.com or call 1-888-878-7402, from 8:00 a.m. to 8 ...
postalexperience.com
A patron, Mr. Boulware, walked into the postal station to return an item to sender. He was the sole patron beside the one leaving after being served. The only available clerk summoned said patron to the service counter. Mr. Boulware approached the clerk and cordially greeted the clerk. There was no returned courtesy.
Mr. Boulware explained the need to return a package. He was served with no issue other than, “Would you like a receipt?” To which he replied, “Yes, thank you.” The first impression given by the clerk indicated that she did not wish to provide service to this customer. The sneering gestures and sour body language suggested an added credence to this belief. This encounter is not the first. I have witnessed this clerk’s rudeness to other patrons of this office, in the past, as well. She was rude and standoffish at this particular encounter too.
The second request by this customer was to retrieve a package that was un-delivered via the route carrier. The carrier is the regular service provider for the area residents. He almost regularly does not deliver packages to our Hillside Gardens Apartment, even when we are at home. The Clerk, identified as clerk #5, examined the orange colored package delivery notice and stated that my wife had signed the document in the wrong space. The space that was signed is provided for the receiving package retriever. Mr. Boulware asked the clerk what he was supposed to do now that the document was signed in the incorrect space. He indicated that he was in possession of valid identification for himself as well as his physically challenged spouse. Mr. Boulware is also a physically challenged Retired Senior Citizen - Social Security Disability recipient. The clerk, in a condescending tone, overruled his question by continuing to explain the incorrect signing of the document. “Listen Miss, I’m not your child and I am not hard of hearing, there is no need to speak to me in such a fashion!” said, Mr. Boulware.
The clerk responded with, “Well since you have an attitude problem, I’m not going to give you the package!”
“Look Ma’am, never mind the attitude just give me the package, that’s been here for more than three days, and I’ll go. I have all of the necessary ID’s! This woman is my wife; we reside at the same location, and have been married for nearly forty-years! I’m going to file a complaint report!”
The rude and discourteous clerk replied, “Go ahead, what makes you think that I care?” She turned her back and walked away. Then she returned and summoned the next customer, while I stood there waiting.
This type of so-called professional behavior is unconscionable, let alone rude behavior from a clerk of the United States Postal Service! Is this how they, the postal workers are supposed to treat its seniors and/or the general public? Are we as citizens supposed to support and accept this type of treatment from a mail service? I don’t think So…
The second clerk, a tall attractive woman, who wore glasses, appeared from a rear stock room. She patiently listened to what I had to say and took very good care of me. I left the store with the package.
She was and is a blessing!
Thank you for your attention to this matter.
Best regards,
Mr. Gregory V. Boulware
Philadelphia, PA
gvb1210me@yahoo.com
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Posted By: Gregory V. Boulware, Esq.
Sunday, September 8th 2013 at 12:37PM
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