Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

HOW YOU WILL MAKE AN IMPACT

• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

• Provides end-user software and hardware troubleshooting

• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

• Administers e-mail, Microsoft office, etc.

• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

• Maintains current knowledge of relevant technology as assigned

• May coach and provide guidance to less-experienced professionals

WHAT YOULL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

• Education: AA/AS degree or equivalent technical training, certification(s) or experience

• Experience: 5+ years of related experience

• Certification: Candidate must possess an appropriate and current DoD 8570/8140 Information Assurance Technical (IAT) Certification to be considered for employment. CompTIA Security+ CE Certification is the preferred certification.

• Security Clearance Level: Active TS/SCI with Polygraph is required.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.