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||Hackensack Meridian Health
||Edison, NJ United States
|| Finance/Economics, Executive Management, Environmental
Information & Guest Services Representative (PT-Hackernsack)|
How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.
Our Office of Patient Experience is looking for passionate Information & Guest Services Representatives who are ready to champion patient experience across Hackensack Meridian Health. In this role, you will work as an advocate and liaison between patients and visitors and their care team. Information & Guest Services Representative capture feedback through proactive patient rounding and report trends impacting patient experience. Information & Guest Services Representative utilize resourcefulness, interpersonal and communication skills, and service recovery methods to address patient concerns.
This part-time position includes evening shift availability. As a part-time employee of Hackensack Meridian Health, you will be eligible to participate in our benefits package.
As a Information & Guest Services Representative, you will:
Welcomes and greets patients and visitors to the medical center, provides visitors guidance on current visitor policies
Provide assistance to patients and visitors related to parking and navigating across the hospital; escorting patients directly as needed
Makes confirmation calls for patients, completes sign-in into Epic upon arrival, and announces patients to registration.
Enforces Access Control function by advising guests of the visiting and access policies, alerting security to any violations that cannot be readily addressed using de-escalation and/or service recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation of lobby if required. Completes event reports as needed.
Handles routine inquiries/issues, and directs patient complaints to appropriate individuals.
Answers telephone and facilitates calls in accordance with organizational and departmental standards.
Qualifications & Requirements
Education, Knowledge, Skills and Abilities Required:
High school diploma or equivalent required.
Typing ability required.
One to two years working experience required.
Education, Knowledge, Skills and Abilities Preferred:
Computer training preferred.
One to two years experience in front desk/reception position or hospitality experience preferred.
Bi-lingual preferred. Spanish preferred.
Hackensack Meridian Health|
Hackensack Meridian Health is a leading not-for-profit health care organization that is the most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. Hackensack Meridian Health comprises 17 hospitals, including three academic medical centers, two children’s hospitals, nine community hospitals, two rehabilitation hospitals, and more than 450 patient care sites and physician offices. Hackensack Meridian Health has over 36,000 team members, more than 6,500 physicians and is a distinguished leader in health care philanthropy, committed to the health and well-being of the communities it serves.