Service Delivery Specialist - Deerfield, IL|
Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, were driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
We currently offer the following position in our office in Deer Park, IL and will be a hybrid position.
You will join the Field Technical Service team and reports to the Manager, Service Operations and works effectively with the Service Operations Team, the Regional Helpdesk Team, the Field Service Team and across all departments (Sales, Marketing, Commercial Operations) where necessary.
Single Point of Entry for all customers requests (via email, phone calls, or web-to-case form) related to aftermarket activities.
Quote and follow-up with the customers to get the Purchase Orders in time, in case the intervention is not covered by a contract or warranty
Identify fields of improvements and optimization and work with the different Services team members to prioritize and roll out continuous improvement activities and projects.
WHAT WE OFFER
Attractive compensation package
Employees have the option to work from home up to 2 days/week
We offer flexible working time models - for us, New Work is more than just home office
We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion. #Charterof Diversity
We offer a balance between support and autonomy to achieve your own goals in an international environment
With us you get the chance to successfully contribute your own ideas
GET MORE INSIGHT
Learn more about what we do and who we are by watching our company video We Are Leica: https://www.youtube.com/watch?v=1zHmalqMXN4
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation.
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