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Job Title: Customer Service Representative - Deer Park, IL- 40% Work From Home
Company Name: Leica Biosystems
Location: Deer Park, IL United States
Position Type: Full Time
Post Date: 09/26/2022
Expire Date: 10/26/2022
Job Categories: Computers, Software, Customer Service and Call Center, Information Technology, Executive Management
Job Description
Customer Service Representative - Deer Park, IL- 40% Work From Home

Leica Biosystems mission of Advancing Cancer Diagnostics, Improving Lives is at the heart of our corporate culture. Were a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, youre helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Customer Service Representative for Leica Biosystems is responsible providing customer support, handling incoming orders, verifying customer purchase order accuracy, confirming purchase orders with customers, resolve discrepancies, and providing technical support.

This position is part of the Leica Biosystems Customer Support - Multifunctional located in Deer Park, IL and will be a hybrid position. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Customer Support team and report to the Manager Customer Service. If you thrive in a multifunctional, fast paced, supporting role and want to work to build a world-class customer support organizationread on.

In this role, you will have the opportunity to:

  • Process daily orders received through multiple channels (phone, email, fax, EDI).

  • Professionally handle incoming requests through multiple channels (phone, email, fax,) from external and internal customers and ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution according to current processes.

  • Responsible for daily management which includes reviewing the status of all open orders, RGAs and insuring timely resolution. Working all reports including GIT, blocked and incomplete order tracking to ensure deliveries are not delayed to the customer.

The essential requirements of the job include:

  • High school diploma or equivalent.

  • Proven track record of using Microsoft Office (Excel, Word, PowerPoint, Outlook) along with SAP software experience.

It would be a plus if you also possess previous experience in:

  • Associates Degree preferred.

  • 2-5 years Customer Service/Order Entry experience preferred.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

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