Advanced Workflow Specialist - Confocal - Chicago, IL/Great Lakes Territory|
Leica Microsystems has helped shape the future for over 170 years, by developing groundbreaking optical and digital solutions. As a global leader, were driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, were pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Leica Microsystems is hiring for a Field Applications Scientist in the Great Lakes Territory (Chicago, IL)
The Field Applications Scientist will be primarily responsible for providing technical and application sales support for the Life Science Research Confocal products. Support will be provided to Leicas Life Science Research customers, Sales Specialists and agents in all facets of their selling activities. This includes, but not limited to coordinating and supporting customer support on all confocal products, remote and on-site product demonstrations, and workshops.
Additionally, the Field Applications Scientist consults with customers and sales/applications specialists to deeply understand and provide extensive application support on issues related to general microscopy; performs remote online troubleshooting and training sessions with end customers and sales reps; supports exhibitions and coordinates short course support, including planning, communicating, teaching and reporting; handles demonstration system logistics and confirms correct system functionality; and processes customer provided samples and develops methods to address specific customer needs.
Perform successful confocal product demonstrations to drive sales results
Schedule and support product seminars, workshops, and courses for customers and Leica employees
Provide expert product, application and software support to customers, sales and service organization
Triage technical problems during customer calls
Document/route support issue and communicate/resolve support requests
Develop Protocols to Image Customer Samples
Minimum of BA/BS in an engineering or computer science field (advanced degree preferred)
Minimum 2 years in a research, quality-control or production environment, applying microscopy and digital imaging techniques to drive results
In-depth knowledge of biological imaging applications and workflow
Experience training others on how to apply imaging equipment and techniques to solve scientific questions
Experience in a customer-facing support role (preferred)
Experience maintaining and troubleshooting advanced imaging equipment, hardware and software (preferred)
Strong interpersonal and communication skills with the ability to excel autonomously in a team environment
Travel required: 70%
WHAT WE OFFER
Competitive Salary as well as relocation packages
Continuous training, support and focus on your personal development
Desired qualifications express expectations for ideal/fully proficient candidates; equivalent experience will also be considered.
When you join us, youll also be joining Danahers global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation.
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