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Job Title: Home Loan Processing Manager 1
Company Name: Wells Fargo
Location: Reading, PA
Position Type: Full Time
Post Date: 11/12/2020
Expire Date: 02/03/2021
Job Categories: Administrative and Support Services, Banking, Customer Service and Call Center, Finance/Economics, Financial Services, Information Technology, Insurance, Legal, Military, Retail/Wholesale, Sales, Purchasing, Executive Management, Quality Control, Web Technology
Job Description
Home Loan Processing Manager 1
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit.  The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

Wells Fargo is looking to hire a Loan Processing Manager in our Home Lending Department who has a strong desire and passion to manage a team of processors.

Roles & Responsibilities:

  • Responsible for leading and overseeing activities of a loan production and/or loan servicing team which may include a large single business function or multiple business functions.
  • Responsible for loan processing, documentation, pre-closing/closing tasks, monitoring, loan servicing or may include underwriting activities.
  • Ensures compliance with Wells Fargo, investor, legal, regulatory or business policies.
  • Responsible for hiring, coaching, developing and supervising a diverse team of exempt/non-exempt production, servicing, documentation, administrative support staff and/or senior Specialists.
  • May have direct supervision of Team Leads who provide work direction to the team.
  • Accountable for ensuring quality customer service produced to internal/external customers.
  • Develops and implements operational, servicing, or documentation procedures, methods and work systems.
  • May oversee quality control process and/or may assist with budget process.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required location for this position is 600 Penn Street, Reading, PA 19602. Candidate must reside within a reasonable commute to the address listed in the posting but will have the option to work from home. 

Work Schedule: Monday - Friday 9:00am - 6:00pm Eastern Time. Work schedule may vary to include Saturday 9:00am - 1:00pm Eastern Time. Schedules will be set as need is determined.

Must be able to attend full duration of required training period (6-8 week duration; Training schedule: Monday - Friday 8:00am - 5:00pm Eastern Time)

This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Required Qualifications

  • 4+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment
  • 1+ year of team leadership or management experience

Desired Qualifications

  • Intermediate Microsoft Office skills
  • Strong analytical skills including the ability to analyze financial metrics
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to interact with all levels of an organization
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Mortgage industry experience
  • Experience managing a pipeline of work from assignment to completion
  • Knowledge and understanding of loan administration: processing, underwriting, and closing
  • Experience resolving and working through escalated and complex customer issues
  • Experience interpreting and applying state, federal, and agency legal and regulatory compliance requirements
  • Call center experience

Other Desired Qualifications
  • Mortgage Origination and/or Fulfillment Experience (Sales, Processing, Underwriting, or Closing)
  • Demonstrated ability to coach effectively
  • Ability to communicate with leaders, risk partners, and have organizational understanding.

Job Expectations

  • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
  • Ability to work additional hours as needed
  • Must be able to attend full duration of required training period
  • Ability to provide and work from a home office
  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

PA-Reading: Min: $47,500 Mid: $64,000

Street Address

PA-Reading: 600 Penn St - Reading, PA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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