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Job Title: Technical Support Engineer (German & English Speaker)
Company Name: Motorola Solutions, Inc.
Location: Greater Krakow Area, United States
Position Type: Full Time
Post Date: 11/09/2020
Expire Date: 01/20/2021
Job Categories: Arts, Entertainment, and Media, Computers, Software, Customer Service and Call Center, Engineering, Healthcare, Practitioner and Technician, Information Technology, Insurance, Law Enforcement, and Security, Broadcasting/Public Communications, Research & Development
Job Description
Technical Support Engineer (German & English Speaker)


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
 

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview

You will be joining the Technical Support Operations (TSO) organization.
Part of which is your team: TSO Devices. The TSO provides a variety of technical support services including telecommunication systems, network infrastructure,
and applications within the EMEA region. You can develop within the organization by learning different technologies, becoming a technical subject matter expert or choose a managerial path.


Job Description

Key responsibilities of a Technical Support Specialist:

  • As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices.  
  • Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges. 
  • Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer. 
  • Most of the customer issues are complex and they will require from you excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE) and video solutions. You will use Kepner-Tregoe problem-solving methodology. 
  • You will receive queries through our first line support and decide on channels to use in order to connect with the customer.
  • You will work with a variety of verticals, mostly within governmental but also commercial space and your fluency in English and German is a must (for example you  will support German Federal Police, UK Police and Public safety organization in Norway and Austria to name a few).  
  • It may happen that some issues cannot be resolved remotely and you will be required to travel to the client site (1-2 times per year). You also need to be prepared for a on-call duty (1-2 times per year).


Basic Requirements

As a  Technical Support Engineer you will require:   

  • Excellent verbal and written communications skills in German       

  • Excellent verbal and written communications skills in English

  • Analytical mindset

  • Bachelor’s or Master’s degree or equivalent

  • Experience in technical support is an asset

  • Experience in radio communications/telecommunication, practical knowledge of TETRA, LTE, ITIL  is an asset as well

We offer

  • Competitive salary package
  • Opportunity to broaden knowledge in radio communications and IP networking areas
  • Opportunity to make a positive real-life impact on users depending on our solutions
  • Strong team-oriented culture
  • Comfortable work conditions (high class offices, parking space)
  • Private medical coverage
  • Life insurance
  • Access to wellness facilities and integration events
  • Training and broad development opportunities


Travel Requirements

Under 10%


Relocation Provided

Domestic


Position Type

Experienced

Referral Payment Plan

Yes
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Contact Information
Contact Name:
Company Name: Motorola Solutions, Inc.
Contact Email:
Website:https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Greater-Krakow-Area/Technical-Support-Engineer--2nd-shift-_R3307?source=APPLICANT_SOURCE-3-322
Company Description:
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
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