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Job Title: Sr Software System Technologist
Company Name: Motorola Solutions, Inc.
Location: Minneapolis, MN United States
Position Type: Full Time
Post Date: 10/19/2020
Expire Date: 12/16/2020
Job Categories: Computers, Software, Customer Service and Call Center, Information Technology, Installation, Maintenance, and Repair, Law Enforcement, and Security
Job Description
Sr Software System Technologist


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview

The Software Enterprise Support Organization is the team that provides maintenance and support to the public safety sector. We are committed to supporting technology that allows our customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our Direct Support Software Enterprise team is dedicated to providing industry leading support for Motorola Solution's Public Safety Software products including Emergency Call Handling and Computer Aided Dispatch products.


Job Description

THIS IS AN ON-SITE POSITION WORKING AT MULTIPLE 911 PSAPS IN THE MINNEAPOLIS AREA

Provide onsite technical support of VESTA 9-1-1 NG9-1-1 applications including advanced troubleshooting of software, preventive maintenance of the communication system infrastructure and performance optimization of the architecture including, but not limited to servers, routers, gateways, and data infrastructure.  Maintain, optimize, test and document complex communications systems. Update cases in the ticketing system and provide weekly reports of activities and accomplishments.

Qualifications : 

  • Associates degree in Computer Science (or related degree ) or equivalent work experience preferred
  • At least 4+ years of work experience in resolving customer technical issues 
  • Microsoft MCSE or equivalent experience
  • Cisco CCENT, CCT certifications or related experience
  • In depth installation, configuration and troubleshooting experience for Windows Server 2008, 2012, Windows 7 and Windows 10 Operating Systems
  • Experience with Windows Domain architecture/integration / Active Directory
  • Experience in providing Linux/UNIX technical support to customers
  • Experience with troubleshooting various server/desktop hardware related issues
  • Experience troubleshooting LAN/WAN
  • Experience troubleshooting 3rd party application integration
  • Excellent interpersonal skills
  • Fluent in English, oral and written
  • Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support.


Desired qualifications :

  • Strong knowledge of VESTA 9-1-1 Applications
  • Experience with VMware virtualization suites
  • Experience with troubleshooting various server/desktop hardware related issues
  • Experience with Computer Telephony Integration (CTI) Applications
  • Experience with database related technology and administration (SQL Server)
  • Experience with Servers (Dell and HP)
  • Experience with firewalls and security related applications
  • Experience with GIS applications
  • Experience with VOIP applications
  • Experience with PBX and Premise systems


Basic Requirements

  • At least 4+ years of work experience in resolving customer technical issues 


Travel Requirements

Under 25%


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

No



EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Contact Information
Contact Name:
Company Name: Motorola Solutions, Inc.
Contact Email:
Website:https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Minneapolis-MN/Sr-Software-System-Technologist_R8619?source=APPLICANT_SOURCE-3-322
Company Description:
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
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