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Job Title: Manager, Site Reliability Engineering
Location: Remote, US United States
Position Type: Full Time
Post Date: 09/24/2020
Expire Date: 11/24/2020
Job Categories: Web Technology
Job Description
Manager, Site Reliability Engineering
To complement our rapid growth we are actively looking for an experienced Manager, Site Reliability Engineering to join our Operations team. As a Manager, Site Reliability Engineering you will lead a team responsible for various aspects of cloud operations including design, implementation, and automation of large scale distributed systems. You will provide technical leadership to major projects and prepare detailed plans to implement new technologies/configurations.

Key Responsibilities:

•Lead DevOps projects working with DevOps/SRE, Engineering, Systems, Network, and Infrastructure teams and report on progress
•Collaborate with Engineering/Release management to plan and deploy patches and releases
•Track and present DevOps KPI to upper management
•Own availability and reliability of mission critical services
•Hire, train, and coach new team members
•Manage on-call rotations across continents using a follow-the-sun model
•Recommend software improvements to achieve higher availability, scalability, latency, and efficiency
•Identify opportunities to build preventive measures to provide a seamless customer experience

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
Qualifications & Requirements
Requirements:
•5+ years of Systems and Networking experience
•5+ years of Software Development Life Cycle experience
•3+ years of public cloud experience (GCP and/or AWS)
•Excellent problem solving, analytical, and decision making skills
•Experience managing complex projects
•Ability to deep dive into the details of business, operations, and engineering
•Experience with DevOps/SRE methodologies & tools
•Experience with public cloud cost management
•Experience in performance engineering and capacity planning
•Experience with software development and testing process in an agile environment
•Ability to work in a collaborative environment
•Must be an excellent communicator (verbal and written)
•MS in Computer Science or equivalent experience
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Contact Information
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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