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Job Title: Patient Services Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Multiple Locations, US
Position Type: Full-Time
Post Date: 08/09/2020
Expire Date: 10/29/2020
Job Categories: Administrative and Support Services, Agriculture, Forestry, & Fishing, Customer Service and Call Center, Healthcare, Practitioner and Technician, Internet/E-Commerce, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
Patient Services Assistant
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2020. You may qualify based on your experience and/or education as described below: General Experience: You must have six months of general experience that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. General experience may include: providing customer service in person, by telephone or through electronic communication; interacting and maintaining a positive relationships with groups and individuals of diverse backgrounds in a clinical setting. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 years of education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. (TRANSCRIPTS REQUIRED) OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond high school. To calculate, first identify the percentage of required education you have earned. Then, identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-03 level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position:
Analytical ReasoningCommunicationsVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Extended sitting and answering numerous phone calls. Required to stand and walk up to 8 hours a day throughout the facility. Will be required to climb and descend stairs to reach certain destinations. Will be required to push and pull wheelchairs and other equipment weighing up to 400 pounds. Will be required to transport patient belongings and miscellaneous equipment weighing up to 20 pounds. Will be required to transport patients and items up and down an incline of 1 inch per foot. Work Environment: Work is in a Medical Center setting and involves possible exposure to contagious disease which may require protective gear and precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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Contact Information
Company Name: Veterans Affairs, Veterans Health Administration
Website:https://www.usajobs.gov:443/GetJob/ViewDetails/575809100?utm_source=VHA&utm_medium=Job%20Board&utm_campaign=HBCU
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