The Senior Branch Security Officer takes the lead in maintaining a secure environment for customers and employees at all times. This role includes serving as ambassador and first point of contact for Tiffany customers and is critical to provide a positive Tiffany experience from beginning to end for each customer. Responsibilities include both security and back of house operations and controls.
Sales: Deepen the relationship with our customers to drive lifetime loyalty and spend. Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.
Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Customer Experience Behaviors identified within the TEI program (Voice of Customer Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
Security Controls and Operations: Provide exceptional security and operations support to drive sales and service. The senior officer may provide direction and coordinate the work of other security officers. Partner with Global Protection and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures. Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions. Carry out operations tasks including opening and closing procedures. Assist in supervision of task delegation and training of security members and ensure store is fully trained on all security related trainings. Schedule and coordinate facilities repairs and communicate with store team.