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Job Title: Client Lifecycle Management, Relationship Officer Deputy Manager
Company Name: HSBC
Location: NEW YORK, NY
Position Type: Full Time
Post Date: 01/17/2019
Expire Date: 02/18/2019
Job Categories: Accounting/Auditing, Banking, Finance/Economics, Financial Services, Executive Management
Job Description
Client Lifecycle Management, Relationship Officer Deputy Manager

Job Grade: GCB5

Primary responsibilities of this role will include assisting in the management of the North CLM RO Team, including but not limited to managing the day to day activities of the team, procedural training, working with partners to secure resolution to identified issues, data analysis, MI management, and ad-hoc project management support.


Primary Responsibilities/Essential Functions 

  • Assist in the management of the CLM ROs and all activities associated with KYC, CDD and EDD

  • Assist in the management of workflow to ensure daily, weekly and monthly goals are met

  • Advising on requirements impacting the Front Office

  • Act and respond to Private Banking customer inquiries and problems

  • Escalate potential issues as necessary, possible fraud or unexpected activity that is not in line with customer’s standard instructions

  • Assist in providing training and guidance to Front Office staff

  • Working with product partners on product offerings to ensure in line with requirements and regulations

  • Coordinate internal process flow by partnering with related business units

  • Maintain and communicate Key Risk Indicators and metrics on all required client onboarding activities

  • Assist in the management and resolution of CDD audit and regulatory findings

  • Support the Business and Relationship Managers with reporting, ad hoc requests, and training

  • Assist in the approval of policy exemptions and extensions

  • Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses

  • Ensure Periodic Review and EDR operates effectively and is in line with all KRI

Establish fundamental knowledge by: 

  • Developing comprehensive knowledge of all HSBC products

  • Understanding all compliance and operational risk policies and procedures in accordance with HSBC and regulatory standards, including Know Your Customer, and external regulations

Decision Making Responsibility

  • Performs according to prescribed procedures.
  • Daily discretion within assigned authority. Decisions beyond assigned authority are referred to higher levels of management for approval. 

HSBC is blazing the trail for African-American colleagues, check it out: https://youtu.be/NnvZ77DbfXQ

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail diversity.recruiting@us.hsbc.com.

Qualifications & Requirements
  • Excellent written & oral communication and presentation skills including the ability to deliver accurate messages to senior management.

  • Strong teamwork, organization, complex problem resolution, initiative.

  • Sound judgment, keen sense of urgency, and high level of professional and personal integrity

  • Minimum of a Bachelor’s degree.

  • Experience in Banking, compliance, risk management and / or internal audit

  • Experience interpreting and advising on BSA  / AML  initiatives

  • ACAMS Preferred

  • Ability to learn to identify key risks and controls that require testing within processes.

  • Analytical and review skills with the ability to draw the correct conclusions from reviews.

  • Time management skills with the ability to prioritize and multi-task.

  • Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.

  • Ability to work professionally with all levels of staff and management.


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Contact Information
Company Name: HSBC
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