Client Lifecycle Management, Relationship Officer Deputy Manager|
Job Grade: GCB5
Primary responsibilities of this role will include assisting in the management of the North CLM RO Team, including but not limited to managing the day to day activities of the team, procedural training, working with partners to secure resolution to identified issues, data analysis, MI management, and ad-hoc project management support.
Primary Responsibilities/Essential Functions
Assist in the management of the CLM ROs and all activities associated with KYC, CDD and EDD
Assist in the management of workflow to ensure daily, weekly and monthly goals are met
Advising on requirements impacting the Front Office
Act and respond to Private Banking customer inquiries and problems
Escalate potential issues as necessary, possible fraud or unexpected activity that is not in line with customer’s standard instructions
Assist in providing training and guidance to Front Office staff
Working with product partners on product offerings to ensure in line with requirements and regulations
Coordinate internal process flow by partnering with related business units
Maintain and communicate Key Risk Indicators and metrics on all required client onboarding activities
Assist in the management and resolution of CDD audit and regulatory findings
Support the Business and Relationship Managers with reporting, ad hoc requests, and training
Assist in the approval of policy exemptions and extensions
Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses
Ensure Periodic Review and EDR operates effectively and is in line with all KRI
Establish fundamental knowledge by:
Developing comprehensive knowledge of all HSBC products
Understanding all compliance and operational risk policies and procedures in accordance with HSBC and regulatory standards, including Know Your Customer, and external regulations
Decision Making Responsibility
- Performs according to prescribed procedures.
- Daily discretion within assigned authority. Decisions beyond assigned authority are referred to higher levels of management for approval.
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Qualifications & Requirements
Excellent written & oral communication and presentation skills including the ability to deliver accurate messages to senior management.
Strong teamwork, organization, complex problem resolution, initiative.
Sound judgment, keen sense of urgency, and high level of professional and personal integrity
Minimum of a Bachelor’s degree.
Experience in Banking, compliance, risk management and / or internal audit
Experience interpreting and advising on BSA / AML initiatives
Ability to learn to identify key risks and controls that require testing within processes.
Analytical and review skills with the ability to draw the correct conclusions from reviews.
Time management skills with the ability to prioritize and multi-task.
Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.
Ability to work professionally with all levels of staff and management.