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Job Title: Medical Administration Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Amarillo, TX
Position Type: Full Time
Post Date: 01/19/2018
Expire Date: 03/20/2018
Job Categories: Agriculture, Forestry, & Fishing, Arts, Entertainment, and Media, Customer Service and Call Center, Finance/Economics, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Law Enforcement, and Security, Legal, Military, Medical, Nonprofit and Volunteer Services
Job Description
Medical Administration Assistant

Below is a list of duties, but are not limited to the following:

  • Delegated authority to act on behalf of the Director to initiate actions dealing with any disaster situation, in accordance with hospital-wide disaster plan. Responds to emergencies, determines priorities and nature of action to be taken: authorizes services, supplies and personnel, notifies authorities as situation dictates. Implements search plan for missing patient, informs next of kin of search status as appropriate. Observes for safety, potential problems and takes corrective action.
  • Delegated bill authority of the Chief, Health Administration Service (HAS), for administrative activities occurring during off tour hours.
  • Interprets VA rules and regulations relating to determining legal entitlement to benefits and to facility admissions. This includes benefits and entitlements to: Community Living Center (CLC), dental, domiciliary, Non-VA and outpatient care, prosthetic appliances, patient transfers and beneficiary travel.
    Authorized as certifying officer for documents pertaining to the administration of laws concerning VA.
  • Promotes harmonious working relationship among, patients, public and staff. Directly intervenes when problems regarding patient activity occurs, advising clinical staff of appropriate administrative action.
  • Coordinates non-routine contacts received at the medical center after regular operating hours. Receives and responds to non-routine patient condition inquiries and other administrative inquires from concerned Veterans, families, visitors, law enforcement officials, and representatives from private hospitals. Serves as primary point of contact for Congressional offices, VA Central Office, VISN staff, Veterans service organizations, military personnel, private physicians, media and the general public during other than regular working hours.
  • Maintains good public and media relations. Establishes and maintains liaison with Public Affairs Officer, whenever applicable. Releases appropriate information, upon direction, to news media and public in accordance with VA regulations, facility policy and Privacy Act and Information Act requirements.
Work schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. during initial training. After completion of initial training, work schedule will be rotating shifts for 24-hour coverage.

Compressed/Flexible Schedule: Not available
Telework: Not available
Virtual: This not a virtual position.
Position Description Title/PD#: Medical Administration Assistant/504-1000-A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
This is not a Bargaining Unit position.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/08/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: interpreting rules and regulations relating to determining legal entitlement to benefits and facility admissions; certifying officer for documents pertaining to the administration of laws; coordination of resolution of medical-legal problems; ensuring appropriate legal, regulatory and policy requirements are met; providing administrative authority, guidance and advice to Medical Officer of the Day, preparing daily statistical reports, maintaining records.
You will be rated on the following Competencies for this position:
  • Analysis and Problem Solving
  • Computer Skills
  • Critical Thinking
  • Customer Service
  • Flexibility
  • Organizational Stewardship


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: The work requires much walking through the medical center with occasionally the requirement to lift objects such as a suitcase, clothing or medical charts. This position also requires the incumbent to sit for extended periods at a time.

Selected applicants will be required to complete an online onboarding process.

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


Resume: You are highly encouraged to use USAJobs Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • DD-214
  • VA Letter
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/08/2018.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: interpreting rules and regulations relating to determining legal entitlement to benefits and facility admissions; certifying officer for documents pertaining to the administration of laws; coordination of resolution of medical-legal problems; ensuring appropriate legal, regulatory and policy requirements are met; providing administrative authority, guidance and advice to Medical Officer of the Day, preparing daily statistical reports, maintaining records.
You will be rated on the following Competencies for this position:
  • Analysis and Problem Solving
  • Computer Skills
  • Critical Thinking
  • Customer Service
  • Flexibility
  • Organizational Stewardship


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:LORI.JAMES2@VA.GOV
Website:http://www.ecentralmetrics.com/url/?u=34719410669%2D19&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D306612
Company Description:

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